Microsoft Innovate | Keynote with Satya Nadella - Lake Harding Association

Microsoft Innovate | Keynote with Satya Nadella

Microsoft Innovate | Keynote with Satya Nadella

By Micah Moen 1 Comment February 10, 2020

– Thank you so much. Good morning, it’s fantastic
to be back here in Sydney and in Australia
and I want to first start by saying that our thoughts are
with all those who are impacted
by the bushfires. I know that the impact
it has had on life and property and really, thank you to all
the first responders and the work you’re doing
in the community. Today, I’m going to talk
a lot about technology, but one of the most fun things
for me when I visit Australia is to learn about,
in fact, all of the technology that’s being created
by the companies here. To me, technology
is not something we celebrate on its own. We celebrate how that leads
to impacting the broader society and in particular,
how technology is being created locally to have that impact
and that’s really what, as you hear me talk
about technology, I want you to really think
about what you all are doing with technology to shape the destinies
of your organisations, your institutions and the people
in this country, as well as the world. You know, when we think about
what’s happening with computing, we have always said
we live in times where there’s a lot of change,
but today, as we speak, technology is getting embedded
in the real world. Every place
whether it’s your home, whether it’s the factory,
whether it’s the stadium, whether it’s your workplace,
all of it has computing. Every industry
from the energy sector, to retail,
to financial services, is all being transformed
by technology. Everything, whether it’s
the car, the refrigerator, are all being embedded
with computing, so there is this vast amount
of computing power that is being put
in the real world. We describe this paradigm
of technology as intelligent cloud
and intelligent edge. It’s that ubiquitous
distributed computing fabric
that’s getting laid out, it’s infrastructure
in the real world that we all get to use.
The real question for us is, how do we increase
the tech intensity inside our organisations
using this paradigm? That’s how we will be able
to ride this wave. In some sense, that’s really
what the entire presentation that I have today,
and perhaps the entire day, that you spend here
is you should be thinking about, how do you increase
tech intensity? And, the formula
is fairly straightforward. There are two things
or three things that you need to get right. The first is,
you want to be able to bring in the best
world-class technology as quickly as possible
into your endeavour. Right, the last thing
you want to do is be stuck recreating
the wheel. You don’t want to be
in a situation where you’re creating technology
that’s available essentially
as a commodity input. If there is world-class
technology, for example, like the cloud infrastructure,
bring it into your organisation, bring it in to serve
your application and experience needs as fast as possible and then, the key job
is to build your own digital IP. It doesn’t matter whether
you’re in health care, financial services
or public sector, you want to really ask
the question as to what is that digital IP you’re building
on top of this commodity input that you’re able
to bring in? And, of course, all of us have
to ensure trust in technology. Right, in 2019 it’s not just
about the technology you build, but it’s the trust around
the technology you build. That’s the real currency.
Whether it’s around privacy, whether it’s around ethics,
around AI or cybersecurity and it’s not just us as
technology platform providers. Every one of you,
if you’re a bank or a hospital, you care about trust
as much as everyone else. Therefore, thinking about trust
is first class as you create tech intensity. That’s literally what all of us
are concerned about, all of us are trying
to do with technology and that’s our mission
in the company. Our mission, simply put,
is to empower you to create that tech intensity
in your organisations, in your institutions
so that you can have that broad, deep impact
in the broader society. Now, in order to do that, I want to talk about
the technology stack that we’ve built to give you
that leverage, that first part of
the tech intensity formula. What’s that
world-class commodity input so that you can
create technology. It’s also not just about
the technology itself, because you ultimately
are creating solutions and so, that means we want to make sure
that we are building, taking all of this technology,
shaping them into solutions that then, ultimately,
are driving business outcomes. But today, I’ll mostly focus
on giving you at least the lay of the land
of what that tech platform is, but I want you to be
continuously thinking not about any bells or whistles
of the technology stack that I’m explaining, but it’s more about
what you can do with it, because that’s what’s
going to really shape the competitiveness of your
own organisation and also, the impact that
you’re going to have. So, in order to get started,
I also want to use some data to just inspire
what’s happening around us. For example, when we talk
about the ubiquity of computing, these two stats
have always stunned me. I keep staring at them
and I say, wow, this is
pretty amazing to watch. There’s going to be
50 billion connected devices by 2030 in the world. Right, it’s like there’s
a billion Windows users, two billion Android users,
a billion iOS devices, but this is 50 billion
connected devices. That’s what we’re
looking forward to, and there’s going to be
175ZB of data by 2025, so this is what
ubiquity of computing is going to
really deliver to us. The question is,
in order to support all of this, we are building
the world’s computer in Azure. With Azure,
we have more regions than any other
public cloud provider, we have 54 data
centre regions. We have four regions
right here in Australia with all of the data
sovereignty certifications which is super important to us. Also, we are building out
all of this with openness
at every layer of the stack. Windows is first class,
Linux is first class,, PostgreSQL, we have support
for Kubernetes Red Shift, the list goes on. So, the idea that we have
that compute infrastructure, that world’s computer meeting
the needs of data sovereignty, meeting the needs of
certification with the openness so that you can get
the highest of leverage is super important to us. Now, the question for us is we’re not just
stopping there, though. It’s not just the cloud
infrastructure itself. In fact, if anything, the most exciting part
of this intelligent edge, intelligent cloud
is happening on the edge, because after all, when you think about
distributed computing, distributed computing is not
about just a throwback to the mainframe era,
it’s actually a move forward to having computing being
much more distributed going forward and the edge is
a very important part of it. Microsoft has always
led with that, so whether it’s Azure Sphere, the microcontroller that goes
into a coffee machine, to Azure Stack that can be
powering a factory or a store, to Azure Kinect,
which is the camera with depth sensing and skeleton
understanding, these are all
Azure Edge devices that are capable
of doing compute where the data’s
being created. So, we have an architecture that allows us to have
consistency in development and operating models and
infrastructure across the cloud and the edge
to power the scenarios. Just a couple of weeks ago, we announced the next major step
in distributed computing and hybrid
computing with Azure Arc. Azure Arc truly brings to life
what we describe as a multiedge, multicloud infrastructure.
It’s a pretty big breakthrough. Instead of thinking about
one cloud as a destination, for you as developers,
as users of this technology, you want to be able to conceive
of all of the computing that is available to you
across the cloud and the edge
as one fabric on which you can
develop applications, deploy applications, and so that means
you have one control plane for management and security. But most importantly, it’s not
just a compute control plane, it’s a control plane that allows
you to take your data wherever you need it. So, in some sense,
you can deploy your data assets close to your compute
and it’s distributed. Lastly, it is also about
building these distributed applications and doing so
with real productivity, because one of the things
that is very challenging is when you say there’s all this
compute to build an application, you can’t have complexity,
to deploy an application that needs to be debugged,
you can’t have complexity. That’s where we have
two open source projects that are taking things
like Kubernetes and making it possible
for developers to write the next generation
of distributed applications that are deployable
on this fabric. So, that’s what is
happening across Arc, and Willows, which is
a local software developer, is building out
what I would say is a quintessential new workload
for distributed computing. They conceive of
what’s happening in a railroad as essentially
a digital twin. So, just imagine all the tracks,
all the sensors, everything that’s happening
as an operation is, in fact, being mirrored
as a digital twin, and then that digital twin
is being used to, in some sense, streamline
the entire operation. If you conceive of
the application of railroad management
as this distributed application, then everything we talked
about whether it’s Arc, whether it’s these
two open-source projects called Dapper and Rudder which allows you to write
a new application and deploy it
in a distributed way, all come to life
with the power of what Willow is trying to get done in terms
of really moving the frontier of how railroads are managed. Another great example, which I
got to learn last night about, is the NSW Health Pathology. I believe something
like 61 million tests are done by this
organisation each year. In fact, there’s 25,000
clinicians in 200 plus locations. It’s one of the largest such
operations in the world and so, they’ve created, basically,
a point of care device. Think of it
as a cloud edge device which is now able
to do these tests in a secure manner
with accuracy, rendezvous all the data
back in the cloud so that then you can
apply machine learning and AI
on top of all that data, improve the health outcomes. So, that’s another example
of how in healthcare, the cloud and an Edge device
are coming together to improve the efficiency
of what’s happening. Now, if you go up the layer
from infrastructure, data becomes
the super important thing for anyone building
any type of application. You want to deal
with the complexity of data, the variety, the velocity,
the volume of data, and we have done a lot to help
deal with all of this, right. In fact,
in the summer timeframe, we announced some of the
hyper scale capabilities so that taking
your relational database, whether it’s sequel or Postgres, and being able to have
that limitless scale capability. And with Cosmos DB, the support for every
other type of database, whether it’s your document
databases or graph databases or time series databases, you have one of the richest
hyper scale database infrastructures
which have no limits. One of the things we just
launched two weeks ago is bringing that same cloud
native approach to analytics. So, for the first time,
we now have the ability to take what is structured
and unstructured. That means big data and data
warehousing together, along with all of the data
integration into one system that gives you that limitless
analytics capability, and we’re very excited about
what Azure Synapse is able to do for anyone building these data-
rich applications going forward. Now, one of the things is
when you have all this compute, when you have all this data,
all of us care a lot about is how do I use
all of this together? That is, you want to create
AI or machine learning. Reasoning over large amounts
of data using lots of compute is essentially machine
learning and AI, and we’ve been taking
an approach to democratise all of this. It’s not about looking at
who else has AI. We want to make sure each
and every institution here is able to create your own AI
using your own data. That’s, at the end of the day,
your competitiveness. It’s not about admiring
any other company that has AI capability, it is about being able
to convert the data footprint you have into AI
outcomes for your customers, your employees, because that’s
really what this is all about. And so, to us, really building
out the rich infrastructure, whether it’s GPU or FBGA
so you have the ability to bring the right type
of compute to do the kind of AI creation.
The frameworks, the tools as well
as the building block services. Microsoft has always led
with being the first company to achieve human parity
on speech of object recognition or machine
reading in comprehension. All of that now
is just available, a set of APIs to any developer so you can incorporate it
in your applications. It is great to see
even a local startup, Lumachain, worked with JBS Australia
to bring both AI in terms of cognitive services
as well as Blockchain services together to solve
the food safety issue. So, this is,
again, tech intensity, locally in action,
a large organisation, a startup using, essentially,
commodity technology to create a real business
outcome that is super important. Now, one of the things as we
talk about all this technology that becomes important,
and as I said earlier, is trust, and there’s a broad set
of considerations. We have to think about AI
and its ethics. How do you debias
a language model is a real software
engineering problem, but it’s also a problem
that we all have to face up to, ensuring that there’s diversity
of creators of AI. That’s the kinds of things
we will have to think about. If you’re going to have ethics
in AI, you have to start by
having diversity of teams that are building AI. We have to think about privacy.
Privacy clearly, now, is being regulated
to become a human right. We all have to think about that
as a first-class consideration while we build our applications. But the one thing I wanted
to briefly talk about more is cybersecurity. You know, something like
$1 trillion is lost every year because of cyber issues
and the impact of cyber is disproportionately borne by small business
and ordinary citizens. That’s the unfortunate reality
of what happens with cyber, because large institutions,
large organisations spend a lot, have a lot of people
and human capital to protect, whereas the small businesses
and citizens are the ones
who get most impacted. That’s why I think we’ll have
to, as a tech community, do our very best work
in order to ensure that the most vulnerable
of our populations are protected
against any cyber issues. And to do that, Microsoft’s
taken an approach again to create an end-to-end
security infrastructure. Because the issue
with security is, you can’t secure just one room
of the house, you have to have
end-to-end security, starting with identity
to devices, to applications
to information and data as well as your infrastructure
needs to be one chain. This is not about just having
the locks in the house, it’s about the ability
to monitor what’s happening in realtime. Right, if you have
a phishing attack using social engineering
in a mailbox, if you have detected it, you now then need to go back
to the end points and ensure that if anything
is lingering, you can take it out.
Or, if you did see something like the state-of-the-art
of Microsoft Defender today is to be able to see
the malware for the first time and then detect it
and then once you do that on one end point
somewhere in the world, you then need to go back to your
Office 365 tenant and remove it. That ability
to laterally move faster than the adversary
is going to be so important, and that’s why we’ve built the end-to-end
security infrastructure, and that means it also works
with the Endpoint Manager as well as Arc to deploy
the policy side of it. Because it’s not just about
the security framework, but it’s the ability to then administer the security policy
on top of it. And so, those are the things
that we have done and we’ve also done
this again with openness. That means all of what we see, the trillons of signals
are in a graph that is available, in fact, to
ISVs, I had a chance to learn about an ISV
locally doing fantastic work, especially around
creating track protection around social engineering.
That’s the type of innovation we want to see
where we share the signal, we allow for, really, defence
and depth type of activity. Now, one of the other areas
of the tech stack I get very excited
about is Developer Tools. Here’s an interesting
fact for you. In Australia, 79%
of the software engineering jobs that are open
according to LinkedIn are outside
of the tech industry. At least, what is defined
as the tech industry. By the way, the crossover
worldwide happened in 2017, because if we say
every industry, every company’s going to be
a software company, that means software developers are going to be
employed everywhere and that’s why
when we talk about, you have to ask what is
the technology you’re building? These are the people, the professional developers
in energy companies, in retail companies,
in healthcare, in public sector, that need to be
super productive, and this is very core
to Microsoft. This is how Microsoft
got started in 1975, building Developer Tools. This is the very first set
of products we built and so, we care about building
the best developer toolchain from Visual Studio. In fact, this morning, I got up
and was reading Hacker News and I see Facebook
has standardised VS code as their development tool
inside the organisation. It’s fascinating to see
the reason why. It’s because they want
to push the frontier of remote development. In fact, Visual Studio Online
is a great example of it. Like, most developers
are not just writing… there’s a great IDE
on your laptop, but your machine
is really in the cloud and that’s really what Visual Studio Online
provisions for you, even for anyone
who hacks on the weekends, this is a godsend because
any environment you want is available to you. It doesn’t matter if you’re
even taking a long flight over. That’s the type of productivity
that we want to help create. GitHub is a game changer
in terms of collaboration and culture change. When you introduce GitHub
inside your organisation, what it does in terms
of creating that openness, that ability for people to build
on other people’s work, that’s a game changer
inside your organisation, as it is
in the open source community. A great example of it,
I just got to learn yesterday is at University of Sydney, they now have
one GitHub repository so that everyone across
all of the departments can share and I was reading
the case study and that’s when it struck me
how important it is, for example, when we say
even inside of a university, it’s not just the computer
science department doing software engineering. In fact, some of
the biggest breakthroughs we’re going to have in dealing
with sustainability issues or other issues
is going to come because of the multidisciplinary
software work that’s being done
by all the departments and that’s best facilitated
by actually sharing code and so, it is great to see universities
even use some of what is the state-of-the-art
productivity environments around development inside
of their own organisations. Now, all of professional
developers are not going to create
the future of digital technology for us on their own
and that’s for one simple fact. If you sort of think
about the number of apps that are going to get created
in the next five – by 2023, essentially,
the next 4 years, there’s 500 million
new applications. That’s more than the
applications that were created in the last 40 years.
It’s a pretty stunning thing. That’s because increasing
digitisation by definition means you’re going
to build applications, and in order to build
these applications, we’re just not going to have
enough software developers or professional
software developers. Domain experts,
citizen developers, are going to create
these applications. And this is another area where
Microsoft is really investing heavily on what’s that toolchain
that allows citizen developers, domain experts
to create applications and Power Platform
is one such toolchain and it’s really taken off. In fact, one of my fun
exercises is to go listen to the stories of these
Power Apps champions and it always starts
the same way. Someone saw something
very inefficient, decided they were going
to bring Power Apps to bear on
that inefficient process, digitise it,
change the work flow, capture something
that was not captured. It was paper based,
but make it digital. That’s the empowerment
that they are taking hold of and it’s fantastic
to see the difference that it makes inside
of the organisation. In fact, just again
two weeks ago at our IT conference,
we announced two new members of Power Platform,
Power Automate. That brings robotic
process automation to every citizen developer,
as well as Power Virtual Agents which brings the ability
for anyone to create
a conversational interface. A bot you can create
for customer service or any other type of interface
that you want to have, just human language as the UI. This is great to see,
and in fact, two great examples I got to see and learn
about last night were,
one is Priceline, which is a big pharmacy
company in Australia. One of the things,
there was one developer who decided that the process
they had to manage what was happening
inside the stores, like these retail specialists
would go visit stores, do a lot of manual steps. In fact, spend more time doing
things like inventory checks versus actually spending time coaching the person
running the store. And now, they were able to build
a digital application that sped up all of that so they can now spend more time
coaching the local store owner, changing the productivity
profile of the entire operation. But the next example is just
an amazing example to me, which is working
with the NSW Government and a developer,
one of our own employees who is working at
Microsoft, Geoffrey Frost, who I got
to know his story. He works as an intern
at Microsoft. We have this internship program which is allowing him
to get a work experience as well as an education
to then get back into tech. But his own lived experience
having been someone who went through
the foster care system, his empathy for what is needed
for someone who actually is really facing homelessness, has led him to build
this application that really digitises
that entire process of being able to find shelter
for someone who’s homeless and it’s great to see, again,
how one person’s empathy, one person’s ability
to recognise what is inefficient and make it more efficient
most importantly, though, make a real difference to the lives
of the people around us. It’s fantastic to see. Now, going up from developers
and these tools, whether it’s
professional developers or citizen developers, I wanted to go up
to business process. Now, one of the things,
as I said earlier on, is data is everything
in our organisations and more importantly,
what we are able to do with data inside our organisations
to create new surplus, new outcomes for ourselves inside the institutions
is critical. But one of the challenges
is as you digitise, in fact, a lot of data silos get created. This stat of the fact
that 73% of the data that you already have inside
most of these organisations is not even analysed. This is a massive
lost opportunity, and to really address this is what we are
building Dynamics 365. We’re trying to build
a business application suite of the world’s
connected business cloud so that you can move from being an organisation
that is reactive. That is,
just collecting data post-fact to really becoming a much
more proactive organisation that is able to take data and change the outcomes
with customers, build better operations,
more efficient operations, change even the products. Things like IoT and AI
and even mixed reality, when you can take
what is a physical process and digitise it with HoloLens, you have a new ability,
unlike any time before, to turn data from
just being reactive data that you collect to proactive
prowess that you have. Your ability to predict
and automate things, gain insights
and make decisions, that’s the ultimate
analytic power you need inside
the organisation and that’s what Dynamics
365 really does. And you see again,
here, amazing examples. I was, again, learning about
Bank of Queensland and how they’re using
Dynamics 365 to transform the frontier of how
they work with their customers. Everything from the retail
side to customer service. How do you have
one customer 360 view. Everyone talks about
having a customer view, just deploying a CRM system
doesn’t do it. You have to be able to relate,
for example, what’s happening
in customer service to what’s happening in sales. If you don’t do that, you really
are not proactively reaching out and changing
how customers are interacting, and that’s the type of work that
the Bank of Queensland is doing. Another example was Qantas.
This is an example of someone who is taking
what is physical today and what is virtual
and making them come together. Training is perhaps
the killer app of mixed reality, especially for anybody
who trains, works with their hands
on the frontline can’t be off the job
to get training. By mixing the two media, you’re able to now
have a simulator that allows you to actually
train yourself while you are at the job. So, that ability to change,
again, business process with mixed reality is something
that we are seeing plenty of. In fact, it’s pretty
amazing to me. People who are not issued,
perhaps, a laptop or even a phone
in the frontlines are now being issued HoloLens because of its direct
productivity gain correlation and that’s the type of work
that we see. Now, the last area that I want
to talk about is Microsoft 365, but to motivate this, I want to talk about
a couple of statistics that are, perhaps, the things
we might have to focus a lot more on going forward. If you’re interrupted –
as I always say, with all this abundance
of computing around us, what is scarce today
is human attention and time and how we allocate it. Even that question of whether
we’re really in control of our own time allocation, and the impacts
are pretty stark. If you get interrupted, it takes you 25 minutes
to get back on task and then 40%
or so of lost productivity. So, the question is, how are we
going to redefine productivity? That’s what Microsoft 365
is all about. How do we build the world’s
productivity cloud so that every one of us
can spend our time on things that matter the most to us
in our lives and at work and at home. That’s really the crux of what
we’re trying to get done. And you do that, though, by starting by putting people
at the centre and you need to have the ability to start
designing the entire system by putting your interests
at the very centre of it. And then, thinking
about the experience. So, that’s what we are doing
with Microsoft 365, and the innovation – last month,
we had the biggest event around Surface.
Our goal with Surface has been about how do we invent
new device form factors? Two in one was not
even a form factor that existed six years ago and now it’s one of the fastest
growing form factors out there and so, we continue to innovate. The Surface Hub
is a large screen device that
makes collaboration possible. With Neo and Duo we have two new
form factors around two screens. We think that’s going to be
a game changer on mobile devices.
So, new Surface devices, new form
factors are super important. Mobile productivity – how do we ensure everything
from when I open up Outlook every morning,
the ability for me to focus my attention
with a focused inbox. Even just ensuring that you’re
able to filter your email inbox on things that matter most
so that your attention is being directed
appropriately. Super important. Last night,
I was going through all of my OneNote notes on my phone in order
to get ready for this keynote. That ability to organise
yourself with information that is important, very important stuff
that we’re working on. Now, also video. Stream has taken
what used to be a media format and making it much more
first-class and pervasive throughout. I sort of take a lot
of my training inside, a lot of communication
and expression inside is becoming video first and that’s, again,
a secular change in how people
think about creation and consumption inside
of even enterprise context. Then, of course, everything
is about collaboration. I talked about the Surface Hub, but the idea that whether you’re
doing realtime document editing or whether
you’re doing teamwork, all of that is being built
into these tools. A best example, perhaps, of all
of this in action is Teams. Teams has been an absolute
breakthrough product. It’s a
user experience scaffolding that brings four things
together unlike ever before. It has messaging, it has
meetings, it has collaboration. So, the ability for you
to do any collaboration around any artefact, whether it’s a project plan,
a document, all around the context
of your communications. But the most interesting thing
is what’s happening with workflow
and business process, because all of us are involved in our organisations
around workflows. In fact, the exception
with all the automation, guess what, there is
still going to be exceptions and that’s when
productivity matters. So, the ability for you
to be able to deal with those exceptions and have the richness of
the business application context as well as the communications
context is what Teams achieves. So, these four things
coming together have been a massive breakthrough
and you see that in the unprecedented
growth rates of Teams. By the way, this doesn’t mean
you stop using email. In fact, if anything
we’ve realised, we need more
communication tools, not less communication tools. But the question is, how do you
use each of these tools for the maximum benefit,
not to be distracted, but to be able to stay on task? That’s where even
the design aesthetic, the goal of putting people
at the centre and ensuring all these tools add up to give you
more time back, drive productivity
is super important. They’re subtle things,
whether it’s on LinkedIn news feed or on Yammer
or on Teams where we say, “You’re all caught up.”
That’s a design choice, that ability to sort of
tell you that look, it’s not about
driving engagement, it’s about ensuring
that you’re able to get the most out of
what you’re trying to do. That ability to stay true
to that design point is super important for us and that’s what
we are trying to do with Office 365
and Microsoft 365. One new area for us which I want
to talk about is Project Cortex. All this rich data that’s there. People, their relationship
with other people, their work artefacts,
how do we turn that? This is your data, it’s perhaps
the most important database inside your organisation
which is your tenant information inside of Office 365,
Microsoft 365. How we can convert that
into an ever-growing knowledge? This is where you get
a piece of email, somebody has some jargon
or an acronym in the email, you can instantly right click
on it, get information on it because you’re able to apply
an AI model to your data to recognise what this acronym
is all about. It creates a Wiki page
automatically for anything that it recognises as something that a lot of people
are working on, who knows what, who knows whom,
that’s the currency. Inside your organisation,
just imagine, you’re working and you have
software capable of telling you who knows what
and who knows whom. That’s a big driver. That’s the implicit knowledge
inside your enterprise and that’s what Project Cortex
is trying to harmonise and deliver and so,
we’re very excited about how all of what’s happening
with Teams, Cortex, Surface innovation,
mobile productivity can reshape what happens
inside your organisations. Now, ultimately though,
this is all about groups of people coming together
and deploying this, using it and getting
the benefits. Again, two great examples
locally, Westpac is using
all of Office 365 to change how they are
operating internally. In fact, there’s a lot
of deliberate focus on what’s the cultural outcome
because of all these tools. That’s where leadership of the
people in the room will matter. These are all tools
ultimately that will be shaped because of how you use them and that’s what I think is
the real focus even for us is, how do we help you have success
in shaping the cultural outcomes inside your organisation? How do you break down
those silos, how do you increase
that collaboration? How do you have a much
more data-driven culture? That’s what Westpac
is trying to do. And Telstra, this is
a great example of how Telstra is using it, where traditionally
a lot of software tools were for knowledge workers,
but not for first-line workers. But with teams,
that breaks that barrier down, because you can have
a frontline person whether it’s, in this case, someone doing customer care
or field service, are able to work, in fact, with experts
back in the headquarters to deliver better
customer service. Teams facilitates
that type of first-line and knowledge-work
collaboration. Again, a massive change
in how you think about tools. This hopefully gives you
a flavour for how the tech stack
from infrastructure to data to AI to these Developer Tools
for professional developers, citizen developers,
business applications, productivity
and collaboration services all can ultimately help
you build tech intensity. I want to close where I started.
Our goal is to empower you to be able to create
the tech intensity inside of your organisations. That means for you to be able
to create that digital IP. For you to be in control
of your own data so that the surplus
that you create using that data goes to you
and your users, your customers
and your institution and not someone else. That is what’s
most important to us. Especially, whenever I think
about Microsoft’s mission, for us in Australia, if we can see many more startups
creating digital IP, many more public
sector organisations becoming much more efficient. Small businesses
becoming more productive. Large multinational companies
becoming more competitive out of Australia
because of digital technology, that’s when we will realise
our mission. That is, you achieve your
success with digital technology is the key driver for us
to realise our mission. And, thinking about that,
I came across the work that CSIRO is doing
with the Indigenous people, the traditional owners
and the custodians at the Kakadu National Park and how to preserve
the wetlands, and it’s a great example
of an institution and a group of people
using technologies, whether it’s AI or drones,
but to preserve in this case what is perhaps most important
aspect of our lives, which is our planet,
our wetlands and it’s a great example
of tech intensity in action. So, I just wanted
to leave you with that story because the next time I come
back to Sydney and Australia, my hope is to see a lot more of
digital IP and tech intensity being developed locally here,
but more importantly, to drive outcomes for people
in these communities as well as
the rest of the world. Thank you all very much. – (Speaks in Indigenous language) – I’m a proud Larrakia man and I work here in Kakadu
as a cultural heritage officer. Our country
and traditional owners have always been connected. We have gathered knowledge
across the seasons to listen to the country. We need to find the best ways
to care for the land using our knowledge
and new learnings. Magpie geese are an indicator
of the health of our country and watching the patterns
of the geese, they tell us where
extra care is needed. A dense weed called para grass
is overrunning wetlands and destroying
where magpie geese live. We’re using drones
to monitor part of the wetlands. They help us see the areas
of the park which need our care. We’re combining this information
with our knowledge, Microsoft AI and science to change the way
we work on the ground. It’s showing us new ways
to manage wetlands and help the magpie geese grow. With this information
in our hands, traditional owners
can be front and centre in decisions made about country. Every day,
we work to look after Kakadu. We’re making sure it’s here
for future generations.

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